Shipping

Shipping and Delivery

We ship worldwide. However, some items are limited to shipping within Australia.

On finalising your order an email will be sent detailing what you have purchased from our shop. 

Please check we have your correct postal address as items will be delivered to the address you have supplied. If you have left any additional details please ensure these are also accurate.

Orders are dispatched between 2 - 10 business days after placing the order.

Items will be posted after payment has been finalised. 

Beth-Emily abides by Australia Posts packaging policies and therefore packs all items according to the standard polices of Australia Post. FIND INFO ABOUT POLICIES.

Domestic orders (AUS)

We use Australia Post to ship all our domestic orders. Please allow 2 - 7 business days to dispatch orders and 3 - 4 business days to receive your items unless otherwise stated.

On shipping your order, you will receive an email with tracking information. Please allow up to 12 hours for tracking information to be updated.

Items are shipped within Australia. 

International orders

International post will use domestic air and international services via Australia Post. 

Please allow 3 - 10 business days to dispatch orders and 1 -2 weeks to receive your items unless otherwise stated.

If you wish to check on a delivery of an item please contact via email: hello@beth-emily.com

Larger and/or Fragile Goods

Large and/or fragile goods will be shipped with a specialised art courier service.

Large and/or fragile goods will be insured against damage in transit of up to $500. Any further insurance required please contact via email: orders@beth-emily.com

Shipment of Order

Beth-Emily will not be held responsible for lost or damaged goods while in transit.

Once your order has been shipped it is out of our control. However, if in the event an item is lost or damaged we will supply the customer with as much detail of the carrier as possible. The customer can then outline any correspondence in relation to questions and concerns about a missing item or damaged goods directly to the carrier.

Shipping fees are non-refundable.

Payment

Payment is through Pin. Pin is a safe, reliable and easy to use payment gateway.

This site will only

Returns

Replacements & Returns

Exchanges and returns are granted within 14 days of purchase.  
Returned items must in their original packaging and in their original condition –unused and undamaged.

HOW TO RETURN: 
Please contact us within the 14 day period before returning and/or exchanging any items at orders@beth-emily.com. Please note that the customer will be responsible for paying the return shipping cost. Once we have received the item and approved the return, we will credit your account that the transaction originally came from. If you wold like to exchange the item please clearly indicate which item you would like to replace it with.

Defective & Faulty Products

If the item you receive appears defective or faulty in anyway please contact us within 14 days of purchase at orders@beth-emily.com.

We are most likely to ask you to return the product so we can further investigate your claim.

HOW TO RETURN: Please ensure that the item is sent back within its original packaging otherwise we may decline the claim. After assessing the physical item(s) we will contact you with further actions or information. This may result in a replacement or purchase credit. Depending on the assessment, the customer may be responsible for paying the return shipping costs. Please note that items damaged in transit do not comply with these conditions.

Customer Service

Customer Service

CUSTOMER SERVICE CONTACT:


Beth-Emily


orders@beth-emily.com


Please allow 24hours for a response.

F.A.Q

Prints

All art work is printed on high quality paper with archival grade inks.

CARE INSTRUCTIONS: Handle with care and as little as possible. Only handle the edges, as oil from your fingers can interfere with the print quality. Also avoid displaying or storing your print in direct sunlight. Extensive sunlight exposure can damage the prints vibrancy over time. 

Framing

All A5, A4, A3 and A2 size prints fit universal frame standards.

If you are after a custom made frame, we have a select few framers which we like to work with. Please contact us if you would like these details forwarded to you.

Commissions and Client work

Beth-Emily is trained in illustration, graphic design and art direction and is available for both commission and client work. If you have a project you would like to collaborate on please email hello@beth-emily.com to discuss.

Privacy

We only use information that you have provided for the purpose it was intended i.e fulfill orders. Information is not stored on the site.

Colour

Colours can vary from screen to screen and can result in a slight colour variation from original product to online item.

Credits

Thank you to a few people that have helped out with my website content.
Weekends – web development, Guvnor – graphic design, Stephanie Somebody – styling and Sean Fennessy photography.