Shipping & Delivery

Shipping & Delivery

World–wide shipping is available on most items. 
All orders are supplied with a tracking number and are subject to the following conditions.

Shipping hours are Monday to Friday, 10 am – 5pm EST.
 Items are shipped within Australia.

Items will be delivered to the address supplied upon checkout. If you have left any additional details please ensure these are accurate along with the address you have provided.

On finalising your order at checkout you will receive an email with details outlining your purchase.

All items are posted after payment has been finalised. 
After payment has been approved you will receive a second email with details outlining parcel tracking ID.

Beth-Emily uses Australia Post on all domestic and international orders unless otherwise stated. 
All items are packaged in accordance to the standard polices of Australia Post. 

Once your order has been shipped from Beth-Emily tracking and status will be available from the carrier. 
We are happy to assist with any enquiries but please bare in mind we only have as much information as provided by carrier tracking.

Over sized and Fragile items will require a special delivery estimate. We will contact you with exact delivery charge(s).

Domestic Orders (AUS)

Please allow 7–14 business days for shipping.

On shipping your order, you will receive an email with tracking information. Please allow up to 12 hours for tracking information to be updated.

If your do not receive your item within the time allocated above please get in contact within a 30 day period from placing the order. 

Domestic items can be tracked through Australia Post here 

International Orders

International post will use domestic air and international services via Australia Post. 

Please allow 1–4 weeks for all international orders, unless otherwise stated: with the exemption of New Zealand which is 1–2 weeks for delivery.

If your do not receive your item within the time allocated above please get in contact within a 28 day period from placing the order.

Order Information

Lost or Damaged in Transit

Beth-Emily will not be held responsible for any items lost or damaged while in transit. We are happy to assist however we are bound by their policies.
If in the event an item is lost or damaged please contact us in within 14 days of purchase for domestic (AUS) and New Zealand orders and 30 days of purchase for international orders. We will supply the customer with as much detail of the carrier as possible. The customer can then outline any correspondence in relation to questions and concerns about a missing item or damaged goods directly with the carrier. Any claims must be filed with the respective carrier.

If your item arrives damaged you will need to provide proof of damaged items – photos of the item. It is very important that you keep the packaging that it was delivered in otherwise we can not asses the item(s) and it's packaging correctly which could result to automatic refusal of refund.

Replacements & Returns Policy

Shipping fees are non-refundable.
We do not offer refunds or exchanges for change of mind purchases.

Defective or Faulty Products

If the item you receive appears defective or faulty in anyway please contact us within 14 days of purchase at orders@beth-emily.com.

We are most likely to ask you to return the product so we can further investigate your claim.

All returns should be insured to avoid loss or damage during transit.
Returning faulty products is granted within 14 days of purchase for domestic (AUS) and New Zealand orders and 30 days of purchase for international orders. Items must be in their original packaging and in their original condition – unused and undamaged. After assessing the physical item(s) we will contact you with further actions or information. Please note that items damaged in transit do not comply with these conditions.


How to return defective or faulty products: 
Please contact us within the 14 day period before returning and/or exchanging any items at orders@beth-emily.com. Please note that the customer will be responsible for paying the return shipping cost. Once we have received the item and approved the return, we will credit your account that the transaction originally came from. If you would like to exchange the item please clearly indicate which item you would like to replace it with.

Refunds

We can refund items if they are defective or incorrect items have been sent in error.
In these cases please contact us 
We will then ask for the item to be retuned via a trackable service.
 Once the error or fault has been confirmed we can refund you 1. the item cost 2. all shipping costs.
We will refund you via your original method of payment or provide a shop credit with no expiry.

Payment

We accepts Credit Cards with Pin Payment. A reliable online payment gateway as a PCI-DSS Level 1 certified provider, they ensure payments online remain secure. If you’d like another alternative please get in touch.

Customer Service

Contact for Customer Service

orders@beth-emily.com
Please allow 24hours for a response.

General

Privacy

Information is not stored on this site.
We only use information for your intended use i.e fulfil orders

Web Errors

All A5, A4, A3 and A2 size prints fit universal frame standards.

If you are after a custom made frame, we have a select few framers which we like to work with. Please contact us if you would like these details forwarded to you.

FAQ

What if my tracking number doesn’t work?

Most items are trackable through our carrier Australia Post website. However, if you have entered it into their online system and it doesn't work please contact us.

Do you accept intern or job applications?

Unfortunately at this period we are unable to review any submissions. Please check back in 2018.

Press enquiries?


For all press enquiries please contact hello@beth-emily.com

Stockists

Stockists

Heide Museum of Modern Art – Bulleen, Victoria
Bokeh Gallery – Daylesford, Victoria
Space Bar Gallery – Hobart, Tasmania
The Store, Fairfax – Online